98vip Privacy
Policy

1 Introduction

98vip ("we", "us", "the platform") is committed to protecting the privacy of all members and visitors. This Privacy Policy explains how 98vip collects, uses, stores, and protects personal data when you use the 98vip platform at 98vip.club.

By registering an account on 98vip or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

We review and update this Privacy Policy periodically. The date at the top of this page reflects when the policy was last revised. Continued use of 98vip after an update is published constitutes your acceptance of the revised policy.

2 Data We Collect

98vip collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the site, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you request self-exclusion).

3 How We Use Your Data

98vip uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

• Account management: To create and maintain your 98v ip account, verify your identity, and provide access to all platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access on the 98vip platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Platform improvement: To analyse usage patterns and improve the 98vip platform, games, and features for Bangladesh members.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only if you have opted in to receive them.
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools such as deposit limits and self-exclusion where needed.

4 Legal Basis for Processing

98vip processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering on 98vip — including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving the 98vip service — provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time.

5 Data Sharing

98vip does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: When account verification is required, we may share identity documents with trusted third-party verification providers to confirm your identity.
• Game providers: Some games on the 98vip platform are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game operation and fairness auditing.
• Legal authorities: We may disclose your personal data to law enforcement or regulatory authorities if required by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom 98vip shares personal data are required to handle that data securely and in accordance with applicable privacy laws. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

98vip uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how members use the site. Cookies are small text files stored on your device when you visit 98vip.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your 98vip experience.
• Analytics cookies: Help us understand how members navigate the 98vip platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 98vip platform. For more control over analytics and marketing cookies, update your preferences in your account settings.

7 Data Security

98vip takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and 98vip is encrypted using TLS (Transport Layer Security).
• Personal data stored on our servers is encrypted at rest using AES-256 encryption.
• Access to personal data within 98vip is restricted to authorised personnel who need it to perform their job functions.
• We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Payment data is handled in accordance with applicable payment security standards.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

8 Data Retention

98vip retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business needs. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Communication records: Support chat logs and email correspondence are retained for up to 2 years.
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes. Identifiable technical data is deleted within 12 months.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. We do not retain data beyond what is necessary for the purposes described in this policy.

9 Your Rights

As a member of the 98vip platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access: You can request a copy of the personal data 98vip holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that we may be required to retain some data for legal compliance purposes.
• Right to restrict processing: You can request that we limit how we use your personal data in certain circumstances.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all data rights requests within a reasonable timeframe. In most cases, we aim to respond within 30 days. If a request is complex or we receive a high volume of requests, we may take up to 60 days and will notify you accordingly.

10 Children's Privacy

The 98vip platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a member is under 18, their account will be closed immediately and any personal data collected will be deleted.

If you believe that a minor has registered on 98vip, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

98vip may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly via the contact details registered on your account. We recommend reviewing this page periodically to stay informed about how 98vip protects your privacy.

Continued use of the 98vip platform after a revised Privacy Policy is published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 98vip handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]
Live chat: Available on the 98vip platform at all times.

For information on your rights as a member, see Section 9 above. For details on responsible gaming tools available on 98vip, visit our Responsible Gaming page. To review the full rules governing your account, see our Terms and Conditions.